Privacy Policy
Privacy Policy for Compu Zone Computers Trading – FZCO
Last Updated: 14 December 2025
Effective Date: 14 December 2025
1. Introduction and Scope
Compu Zone Computers Trading – FZCO ("Compu Zone," "We," "Us," or "Our"), located in Dubai Silicon Oasis, is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, and share information when you purchase items from our e-commerce website, contact our customer service, or otherwise interact with us.
By using our services, you consent to the data practices described in this policy, as required under the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).
2. Information We Collect (Types of Personal Data)
We collect personal data that you voluntarily provide to us when you create an account, place an order, or subscribe to our newsletter. This data includes:
Category of Data | Specific Data Points Collected | Purpose/Usage |
Identity Data | Name, Username, Date of Birth (for age verification/anti-fraud) | To manage your account and process orders. |
Contact Data | Billing Address, Shipping Address, Email Address, Phone Number | For order fulfillment, delivery, and service communications (e.g., order status). |
Financial Data | Credit/Debit Card details (partially), Payment Gateway details, Transaction records | To process payments, prevent fraud, and comply with tax and financial laws. (Note: Full card details are handled by certified third-party payment processors.) |
Transaction Data | Details about the products purchased (e.g., laptop model, quantity) | To fulfill the contract of sale and handle returns/warranties. |
Technical & Usage Data | IP address, browser type, operating system, pages viewed, time spent on site, device identifiers (via Cookies) | To ensure website security, improve service, and for analytics. |
3. How We Use Your Personal Data (Purpose Limitation)
Under the PDPL, we only process your data for specific, clear, and lawful purposes. The primary reasons we use your personal data are:
- For Contract Performance: To process and fulfill your order for computers and accessories, manage shipping, and handle returns/warranty claims.
- With Your Consent: To send you promotional emails, product updates, and special offers. (You have the right to withdraw this consent at any time—see Section 7).
- For Legal Compliance: To comply with UAE regulations regarding tax, financial reporting, and consumer protection.
- For Legitimate Security Measures: To monitor our website for fraudulent activities, unauthorized access, and protect the security of our services.
4. Disclosure and Sharing of Your Personal Data
We do not sell, rent, or trade your personal data to third parties. We only share your data with the following categories of third parties necessary to operate our business or when legally required:
- Service Providers: Third-party logistics and courier companies (for delivery), IT support, and website hosting providers.
- Payment Processors: Banks and certified payment gateways that securely handle your payment information to authorize and complete transactions.
- Manufacturers/Suppliers: In case of direct warranty claims (e.g., to register a laptop or component), we may share necessary contact and product details.
- Legal & Regulatory Authorities: When required by law (e.g., tax audits, court orders, or compliance with Free Zone regulations).
5. Data Security and Retention
- Security Measures: We use appropriate technical and organizational measures (such as encryption, access controls, and secure servers) to protect your personal data from unauthorized access, loss, or disclosure.
- Retention: We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements (typically 5 years after a transaction to comply with UAE commercial laws).
6. International Data Transfers (Cross-Border Transfer)
As an FZCO operating an e-commerce platform, your data may be transferred to and stored in countries outside the UAE (e.g., where our cloud hosting providers or software partners are located).
We will only transfer your data to countries that ensure an adequate level of protection for personal data, as per the requirements of the UAE PDPL, or where we have put in place appropriate contractual safeguards with the recipient party.
7. Your Data Subject Rights (PDPL Rights)
As a customer of Compu Zone Computers Trading – FZCO, you have rights over your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Correction: You can request that we correct any incomplete or inaccurate data we hold about you.
- Right to Erasure: You can request the deletion of your personal data, subject to our legal and contractual obligations (e.g., we must keep transactional records).
- Right to Withdraw Consent: You can withdraw your consent for processing your data (e.g., unsubscribing from marketing emails) at any time.
8. Use of Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies (like web beacons) to enhance your shopping experience, analyze site traffic, and personalize content. A separate Cookie Policy provides full details, including how you can manage or opt-out of cookies.
